Shipping & Returns

Processing & Shipping

We treat every order with care. Because our products are artisanal and often hand-packed, please allow 2-3 business days for us to process and prepare your order for shipment.

Estimated Delivery: Once dispatched, standard delivery typically takes 7-10 business days, depending on your location.

Tracking: You will receive a confirmation email with a tracking number as soon as your package leaves our hands, so you can follow its journey to your home.

Order Modifications

Need to make a change? If you need to update your address or modify items, please contact us within 24 hours of placing your order.

Note: Once the packing process has begun or the package has been handed to the carrier, we are unable to make changes or cancel the order.

Damages & Issues (3-Day Guarantee)

Please inspect your order immediately upon arrival. If your package arrives damaged, defective, or if you receive the incorrect item, please contact us at aurawellshop@gmail.com within 3 days of delivery.

Please include a photo of the issue so we can evaluate it and make it right immediately.

Returns & Exchanges

We accept returns for unused and unopened items within 30 days. To initiate a return, please contact us via email first. We will provide the return shipping address after confirming your request.

Note: Due to the nature of aromatherapy products, used items generally cannot be returned unless defective. For full details, please view our official Refund Policy.

Product Satisfaction & Quality Commitment

At AuraWell, we stand by the lasting energy of our wood. If you encounter a defect in craftsmanship over time, please reach out to us at aurawellshop@gmail.com. We are committed to supporting our loyal customers.